Terms of Service

• "Platform" - The BuyMyWishes website, mobile applications, and related services
• "Wisher" - A user who submits a wish request for an item or service
• "Granter" - A verified user who fulfills wishes by purchasing requested items
• "Wish" - A request submitted by a Wisher for a specific item or service
• "Fulfillment" - The process of purchasing and delivering a wished item
• "We," "Us," "Our" - BuyMyWishes and its operators

Age Requirements

• You must be at least 18 years old to become a Granter
• Users under 18 may submit wishes with parental consent
• All users must provide accurate age information

Geographic Restrictions

• Platform services are available in supported countries only
• Users must comply with their local laws and regulations
• We reserve the right to restrict access based on location

Service Description

BuyMyWishes operates as an intermediary platform connecting individuals who wish to receive items ("Wishers") with individuals who wish to grant those requests ("Granters"). We do not manufacture, sell, or directly provide the items requested.

Platform Role

• We facilitate connections between users
• We provide verification and safety measures
• We process payments securely
• We moderate content for appropriateness
• We do NOT guarantee wish fulfillment

Account Security

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access
• You are responsible for all activities under your account
• Use strong, unique passwords for your account

Accurate Information

• Provide truthful, accurate, and complete information
• Update your information when it changes
• Do not impersonate others or provide false identity information

Verification Requirements

• Complete the granter application process honestly
• Provide valid payment methods
• Maintain good standing in the community
• Follow all granter guidelines and policies

Fulfillment Obligations

• Purchase items as promised within reasonable timeframes
• Provide proof of purchase when requested
• Ensure items are delivered to the correct address
• Communicate openly about any issues or delays

Wish Submission Requirements

• Submit genuine, honest wish requests
• Provide accurate product links and information
• Include truthful personal stories when required
• Specify correct delivery addresses

Post-Fulfillment Responsibilities

• Confirm receipt of items promptly
• Provide delivery confirmation when requested
• Express gratitude to granters appropriately
• Report any issues or discrepancies immediately

Strictly Forbidden Activities

• Submitting fraudulent or deceptive wishes
• Creating multiple accounts to circumvent limits
• Requesting inappropriate, illegal, or harmful items
• Harassment, bullying, or inappropriate communication
• Attempting to bypass platform safety measures
• Using the platform for commercial purposes without permission
• Sharing personal contact information in public areas
• Attempting to arrange transactions outside the platform

Payment Processing

• All payments are processed through secure, encrypted channels
• We use verified third-party payment processors
• Payment information is never stored on our servers
• Transaction fees may apply to certain payment methods

Refunds and Chargebacks

• Refunds are handled on a case-by-case basis
• Legitimate fulfillment issues will be addressed promptly
• Fraudulent chargeback attempts may result in account termination
• Dispute resolution should be attempted before requesting chargebacks

Fair Usage Policy

BuyMyWishes is committed to providing equitable access to our wish-granting platform for all users. To ensure fair distribution of resources and maintain platform sustainability:

• Initial Campaign Period: During the platform's launch campaign, users may submit up to 250 free wish requests to help build our community and test the system.
• Post-Campaign Usage: After the initial campaign period concludes, each verified user account is permitted one (1) free wish submission per calendar month.
• Additional Wishes: Users requiring more than their allocated free wish may purchase additional wish credits at standard platform rates.
• Account Verification: Free wish allocations require account verification to prevent abuse and ensure fair access.
• Policy Enforcement: Violation of fair usage guidelines may result in temporary suspension of free wish privileges or account restrictions.

Platform Limitations

BuyMyWishes operates as an intermediary platform. We are NOT liable for:

• Quality, condition, or authenticity of items purchased
• Delivery delays or failures by third-party services
• Disputes between Wishers and Granters
• Loss, damage, or theft of items during transit
• User behavior or conduct outside our platform
• Economic losses resulting from platform use

Wish Fulfillment Disclaimer

Users acknowledge and agree that:

• No Guarantee of Fulfillment: The platform serves as a conduit for wish requests but does not control, influence, or determine the actions of individual granters or community members.
• Community-Driven Process: Wish fulfillment depends entirely on the voluntary participation and discretion of granters within our community.
• Payment Does Not Guarantee Results: While users may choose to compensate granters for their time and effort, such payments do not create any obligation, warranty, or guarantee of wish fulfillment.
• Platform Role: BuyMyWishes facilitates connections and provides tools to increase visibility and matching potential, but ultimate fulfillment decisions remain with individual granters.
• No Refunds for Unfulfilled Wishes: Given the voluntary nature of our platform, payments made for wish submissions are non-refundable, regardless of fulfillment outcome.

Third-Party Services

We integrate with third-party services (payment processors, shipping companies, retailers). We are not responsible for their actions, errors, or failures. Users agree to resolve issues directly with these third parties when appropriate.

Internal Resolution Process

1. Direct Communication: Users should first attempt to resolve disputes directly
2. Platform Mediation: If direct resolution fails, contact our support team
3. Formal Review: Serious disputes undergo formal investigation
4. Final Decision: Platform administrators make binding decisions on disputes

Response Times

• Initial response: 24-48 hours
• Investigation completion: 5-10 business days
• Complex cases: Up to 30 days
• Emergency situations: Immediate response

Detection Measures

• AI-powered content analysis for all submissions
• Manual review of all wish requests
• Payment fraud monitoring and prevention
• Identity verification for granter accounts
• Pattern recognition for suspicious behavior

User Protection

• Secure payment processing with fraud protection
• Verified granter network
• Delivery confirmation requirements
• Dispute resolution and mediation services
• Insurance coverage for eligible transactions

Reporting Fraud

If you suspect fraudulent activity:

• Report immediately to: security@buymywishes.com
• Provide detailed information and evidence
• Cooperate with our investigation
• Do not attempt to resolve security issues independently

Service Uptime

While we strive for maximum uptime, we cannot guarantee uninterrupted service. Planned maintenance will be announced in advance when possible.

Service Modifications

• We reserve the right to modify or discontinue services
• Major changes will be announced with reasonable notice
• Emergency changes may be implemented immediately for security
• Users will be notified of significant service changes

Platform Content

• All platform design, logos, and content are our property
• Users may not reproduce our content without permission
• User-generated content remains owned by users
• Users grant us license to display and moderate their content

Anonymous Mode

• Data Handling: When using Anonymous Mode, your profile information is hidden but wish content remains visible to maintain platform integrity
• Granter Protections: Anonymous wishes may have reduced priority to protect granters from potential risks
• Limitation of Features: Certain platform features may be unavailable in Anonymous Mode
• Data Retention: Anonymous mode preferences are stored locally on your device and can be changed at any time
• Platform Rights: We reserve the right to disable Anonymous Mode for accounts with suspicious activity

Analytics & Tracking Features

• Granters Watching: View counts and bookmark tracking are provided for informational purposes only
• Wishlist Value Tracker: Estimated values are calculated using available data and may not reflect actual market prices
• Social Ripple Map: Network visualization shows connection patterns but does not guarantee wish fulfillment
• Data Accuracy: Analytics features use available data and may not be 100% accurate or up-to-date
• Privacy Controls: You can opt-out of certain analytics features through your account settings

AI-Powered Features

• Algorithmic Recommendations: AI match suggestions are based on available data and are not guaranteed to result in wish fulfillment
• Data Processing: User data is processed to provide personalized recommendations and platform improvements
• AI Limitations: AI systems are not infallible and recommendations should not be considered professional advice
• Opt-out Rights: You may disable AI-powered features through your account settings at any time
• Third-Party AI Services: We may use third-party AI services that have their own terms and privacy policies

Data Privacy & Protection

• Data Collection: We collect usage data to improve AI features and platform performance
• Data Security: All data processing complies with applicable privacy laws and industry standards
• Data Deletion: Users can request deletion of their data subject to legal and operational requirements
• Cross-Border Transfers: Data may be processed in different jurisdictions for AI processing purposes
• Transparency: You can request information about how your data is used for AI features

Gamification Features

• Boost Streaks: Daily boost rewards are provided to encourage platform engagement and are subject to fair usage policies
• Wish Booster Spins: Spin rewards are randomly generated and cannot be guaranteed or predicted
• Fair Play Requirements: All gamification features must be used in accordance with platform rules
• Reward Limitations: There are reasonable limits on rewards to maintain platform balance
• Feature Availability: Gamification features may be modified or removed with reasonable notice

Fair Usage & Anti-Abuse

• Automated Detection: We use automated systems to detect and prevent abuse of gamification features
• Manual Review: Suspicious activity may be subject to manual review and account restrictions
• Consequence for Abuse: Violation of fair play rules may result in feature restrictions or account suspension
• Appeal Process: Users can appeal decisions related to gamification restrictions
• Feature Updates: We reserve the right to modify or discontinue gamification features at any time

Progressive Web App (PWA)

• Offline Functionality: PWA features allow limited offline access but require internet for full functionality
• Data Caching: User data may be cached locally for performance but remains subject to our privacy policy
• Push Notifications: Mobile notifications are opt-in and can be disabled through device settings
• Device Permissions: PWA may request device permissions for enhanced functionality
• Installation: PWA installation is optional and can be removed through standard device procedures

Mobile Optimization

• Performance Monitoring: We collect performance data to optimize mobile experience
• Adaptive Content: Content may be modified based on device capabilities and network conditions
• Touch Interactions: Platform is optimized for touch but also supports keyboard and mouse input
• Network Awareness: Features adapt to connection quality to conserve data usage
• Battery Optimization: We strive to minimize battery impact of platform features

Device & Browser Support

• Supported Devices: Platform works on modern smartphones, tablets, and computers
• Browser Requirements: Modern browsers with JavaScript enabled are required for full functionality
• PWA Compatibility: PWA features require browsers that support service workers and web app manifests
• Feature Limitations: Some advanced features may not be available on older devices or browsers
• Security Updates: Users are responsible for keeping their devices and browsers updated for security

Account Termination

We may terminate accounts for:

• Violation of these terms
• Fraudulent or deceptive behavior
• Repeated policy violations
• Legal or regulatory requirements

User-Initiated Termination

Users may request account deletion at any time by contacting support. Active wishes and obligations must be completed before account closure.