Safety Guidelines
AI-Powered Safety System
Our comprehensive AI moderation system combines machine learning, natural language processing, and human oversight to ensure a safe, authentic wish granting experience for all users.
Automated Intake Screening
Every wish submission undergoes immediate automated analysis for inappropriate content, scam indicators, and policy violations before entering our review queue.
Content Analysis
Our AI analyzes wish stories for authenticity markers, emotional coherence, and consistency patterns to identify potentially fraudulent submissions.
Risk Assessment
Machine learning algorithms assign risk scores based on user behavior patterns, submission history, and cross-platform data analysis.
Human Review
Flagged submissions receive detailed human review, with moderators trained to identify sophisticated fraud attempts and ensure community standards.
AI Moderation Technical Details
Content Screening Algorithms
Technical Specifications
- Processing Speed: Average 15-second analysis time per submission
- Accuracy Rate: 94.7% detection rate for policy violations
- False Positive Rate: Less than 2.1% of legitimate submissions flagged
- Language Support: 12 languages with native AI models
- Update Frequency: Models retrained weekly with new data
- Human Oversight: 100% of AI decisions subject to human review upon request
Fraud Prevention & Detection
🔒 Multi-Layer Fraud Protection
Our fraud detection system operates on multiple levels to protect both wishers and granters from malicious activity.
User Verification
Email Verification
• Multi-step email verification process
• Disposable email detection and blocking
• Domain reputation checking
• Communication history analysis
IP & Location Analysis
• Geolocation consistency checking
• VPN and proxy detection
• Suspicious location flagging
• Device fingerprinting
Behavioral Monitoring
• Submission frequency analysis
• Cross-account activity detection
• Interaction pattern analysis
• Anomaly detection algorithms
Transaction Security
🛡️ Payment Protection
- PCI DSS Compliance: Industry-standard payment security protocols
- Fraud Monitoring: Real-time transaction analysis and risk scoring
- Chargeback Protection: Advanced dispute prevention and resolution
- Secure Processing: End-to-end encryption for all payment data
- 3D Secure: Additional authentication layer for card payments
- Velocity Checks: Monitoring for unusual spending patterns
Community Guidelines
Acceptable Wish Submissions
✅ Encouraged Wishes
- Educational materials and supplies
- Essential household items
- Health and wellness products
- Technology for productivity or learning
- Books, games, and entertainment
- Pet supplies and care items
- Clothing and accessories
- Home improvement items
⚠️ Restricted Items
- High-value luxury items without compelling stories
- Items with age restrictions (reviewed case-by-case)
- Perishable goods with short shelf life
- Items requiring special handling or permits
- Business or commercial equipment
🚫 Prohibited Items
- Weapons, ammunition, or dangerous items
- Illegal drugs or controlled substances
- Adult content or sexually explicit materials
- Counterfeit or pirated products
- Items promoting hate or discrimination
- Gambling or lottery-related items
- Items violating intellectual property rights
- Gift cards or cash equivalents
Granter Protection Measures
Verification Process
Identity Verification
• Government ID verification for high-tier granters
• Address confirmation through multiple sources
• Phone number verification and validation
• Social media presence verification (optional)
Financial Verification
• Payment method authentication
• Bank account verification for large transactions
• Credit check for premium granter status
• Transaction history analysis
Background Screening
• Manual application review process
• Reference checking for high-value granters
• Criminal background checks (where legally permitted)
• Continuous monitoring and re-verification
🛡️ Granter Protection Benefits
- Fraud Insurance: Protection against verified fraudulent claims
- Dispute Resolution: Professional mediation services
- Purchase Protection: Coverage for delivery issues
- Privacy Protection: Secure communication channels
- 24/7 Support: Dedicated granter support team
- Recognition System: Verified badges and tier progression
Incident Reporting & Response
How to Report Issues
Response Times & Actions
⚠️ What to Include in Reports
- Detailed description of the incident or concern
- Screenshots or evidence (when available)
- Usernames or wish IDs involved
- Timeline of events
- Impact or potential harm description
- Your contact information for follow-up
Safety Support Contacts
Emergency Safety Issues
Email: support@buymywishes.com
Response: Within 1 hour
Available: 24/7
Fraud & Security
Email: security@buymywishes.com
Response: Within 4 hours
Available: 24/7
General Safety
Email: support@buymywishes.com
Response: Within 24 hours
Available: Business hours
Policy Questions
Email: support@buymywishes.com
Response: Within 48 hours
Available: Business hours
🤝 Our Safety Commitment
We are committed to maintaining the highest safety standards for our community. Our team continuously monitors, updates, and improves our safety systems based on emerging threats, user feedback, and industry best practices. Every report is taken seriously and investigated thoroughly.